Return & Exchange Policy
At CircuitForge, we’re committed to your complete satisfaction. Our straightforward return and exchange policy ensures you can shop with confidence. We’ve designed our process to be simple, fair, and customer-focused, giving you peace of mind with every purchase.
7-Day Window
Request returns or exchanges within 7 days of receiving your order
Original Condition
Items must be unused with original packaging intact
Quality Inspection
We inspect all returns to ensure they meet our standards
Fast Processing
Replacements delivered within 5-8 days after approval
Eligibility Requirements
What Qualifies
- Unused items in original condition
- Complete original packaging
- Defective or damaged products reported within 7 days of receiving the order
- Within 7-day return window
- Regular priced items (restrictions apply to sale items)
What Doesn’t Qualify
- Items past the 7-day period
- Used products
- Missing original packaging
- Certain sale or clearance items
- Exempt product categories (noted at purchase)
Our Return Process
Submit Your Request
Contact us within 7 days of receiving your item to initiate a return or exchange request through our customer portal.
Ship Item Back
Carefully package your item with all original materials and send it back to our returns center using the provided instructions.
Quality Inspection
Our team receives and thoroughly inspects your return to verify condition and eligibility for refund or exchange.
Confirmation Email
You’ll receive email notification once we’ve received and approved your return or exchange request.
Resolution
Approved refunds are processed to your original payment method, or replacements ship within 5-8 business days.
Defective or Damaged Products
If you receive a defective or damaged product, contact us within 7 days of receiving your order. We’ll review the issue and confirm the available resolution.
Review After Contact
Requests for defective or damaged items reported within 7 days are reviewed by our team. Please describe the issue; any resolution is subject to inspection and eligibility.
Replacement Timing
If a replacement is approved after inspection, it is shipped within 5–8 business days.
Full Documentation
To expedite your replacement, please include photos of the defect or damage with your return request. This helps our team process your claim more quickly and ensures you get the right solution.
Start a return or refund request
Share your order details and the reason for your request. Our team will review it against this policy. Submitting a request does not mean it has been approved.
Frequently Asked Questions
How long do I have to request a return or exchange?
Contact us within 7 days of receiving your order. Requests are reviewed for eligibility.
What happens after I send a request?
Our team inspects the item and reviews eligibility. We will notify you about the outcome.
When will an approved replacement ship?
Approved replacements are shipped within 5–8 business days after approval, as stated in this policy.
Are all items eligible?
Some product categories and sale items may have restrictions. Check the product information and eligibility requirements above.
Where can I ask a general question?
Use our Contact Us page for general enquiries.
Questions About Returns?
Our customer service team is here to help guide you through the return or exchange process. We’re committed to resolving any issues quickly and ensuring your complete satisfaction with your CircuitForge purchase. Contact us today with any questions about our return policy or to start your return request.